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Home Page » Business & Companies » Customer Care
 

Closed For Your Convenience!

 
Author: Dr. Gary S. Goodman

Starved againI still cant shed that pesky hunger habitI walked into a restaurant with great food, slightly stiff prices, and weird service.

Sometimes Im hungry enough to put up with weirdness, but yesterday, was another matter. The sheer absurdity of the joint got to me.

Heres the scene. Its 4:45 on a Friday afternoon, and I havent eaten a thing all day. Nothing would be better than a nice piece of prime rib, a tangy thousand isle dressing, hot bread, garlic mashed potatoes, and a glass or two of St. Francis cabernet.

Hey, its Friday, okay!

I walk in and ask for a booth where I can stretch out. Im 6-2, bundled up against the wind, you get the picture, and, the place is two-thirds empty.

In addition to the main dining area, where few patrons are congregated, there is a more delightful, adjacent room; replete with those old fashioned, overstuffed red booths you can still see in my hometownChicagowhich I like for comfort and sentimental reasons.

Ok, Im a big, bundled up, hungry, sentimental sap. No problem.

The waitress, doubling as hostess tries to put me in a mini-booth. My legs need a booth of their own. This one she wants to wedge me into, is that small.

I ask her if I can stretch out, pointing to the room not even five feet away.

No, thats closed, she barks back, officiously.

Why is it closed? Whats your problem, laziness? You cant walk a few extra feet for a regular customer? Are you waiting for that magical ribbon cutting ceremony when that room will be unveiled? Youre understaffed? Its a rule?

I DONT CARE!

Dont give me any spurious reasons that I cant get what I want, right now. Dont even imply that its closed for MY convenience, when its closed for yours.

Because, if you do, Ill insist that you change the sign in the window to:

SORRY, WERE OPEN!

Author Bio:
Dr. Gary S. Goodman is a reputed author. Dr. likes to write articles about this subject.
You can search for this article using: customer service tips, good customer service, customer self service, customer support systems
 
 
 

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